Checkout lines are the worst part of shopping, especially when they stretch for five, six, or even ten customers during busy hours. Many companies have tried to speed things up by adding self-checkout lines, but Walmart has just announced that they won’t be increasing the number of self-checkout lines in their stores. Walmart has a good reason for this decision: they want their employees to be more available to help customers.
Walmart’s “Scan and Go” technology is all about helping customers save time. Customers can scan items on their phones as they browse the store and pay quickly as they leave. Walmart’s investment in this technology is just one of the ways that the company is dedicated to bringing convenience to customers.
Customers want to avoid dealing with this complicated technology, which Walmart has rapidly discovered. These kiosks force users to complete every task on their own rather than enhancing the customer experience, and they frequently aren’t any faster than standard checkout lines.
Randy Parraz, a Making Change at Walmart (MCAW) director, said: “It took Walmart almost a year to figure out what the rest of us already know: Even more so when doing away with cashiers doesn’t make shopping more convenient, you can’t persuade customers to perform the duties of a cashier for free.
It’s good to see that Walmart is hiring more cashiers! They realized that they made a mistake by cutting costs without thinking about customer experience. The return of Walmart’s priorities to their proper place makes us happy! If you agree with Walmart’s most recent decision, please share this news!
